At Kaelin Snaps, we aim to provide high-quality photography gear and accessories. If you receive a defective or incorrect product, we offer a simple return and refund process.
1. Eligibility for Returns
We accept returns only under the following conditions:
- The product received is defective or damaged.
- You received the wrong item that differs from what was ordered.
To qualify for a return, you must:
- Request a return within 7 days of receiving the product.
- Ensure the item is in its original condition, unused, and with all original packaging and accessories.
2. How to Request a Return
To initiate a return, please contact our support team at [email protected] with the following details:
- Your order number
- A clear description of the issue
- Photos of the defective or incorrect product
Our team will review your request and provide further instructions.
3. Refund Process
- If your return request is approved, a cash refund will be provided at the time of product pickup or return.
- Refunds are only issued in cash, as we do not offer other payment methods.
- Refunds will only be processed once we have received and inspected the returned item.
4. Non-Returnable Items
We do not accept returns for:
- Items that have been used, damaged by the customer, or altered after delivery.
- Returns requested after 7 days of receiving the product.
- Items returned without prior approval from our customer service team.
5. Contact Us
For any questions regarding returns and refunds, please reach out to us at:
📧 Email: [email protected]
We are here to assist you and ensure a smooth resolution for any issues you may encounter.